Once your order is received, we will ship within 3 business days however please note that we will make an effort to ship the same day. We currently use UPS Ground. If an order is urgent, please email email@example.com for special shipping arrangements.
We hope that you are delighted with your purchase, however if for any reason you are not satisfied please note we gladly accept returns and exchanges on full price domestic orders. Unfortunately we do not accept returns or exchanges on international orders. We do accept exchanges (however not returns) on sale items. Unfortunately as a small business we are unable to continue to offer free shipping on returns or exchanges.
Our policy lasts 10 days from the date you receive your purchase. If 10 days have passed since that date, unfortunately we are unable to offer a refund or exchange. Please email firstname.lastname@example.org with both your order number and reason for return and we will provide return instructions. To be eligible for a refund, your item must be unused and in the same condition in which it was received.
Once your return is received, inspected and approved, your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note this may take several days to post to your account. Please contact email@example.com with any concerns.
We will gladly exchange your item within ten days of receiving the item. Please email firstname.lastname@example.org with your order number and we will provide exchange instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return if returned within 10 days of receiving the item. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the sender had the order shipped to themselves, we will send the refund to the sender after the item is returned.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded however they are eligible for an exchange.
Unfortunately we do not accept returns or exchanges on international orders and we are not responsible for duties or taxes incurred as a result of the shipment. Recipient is responsible for all customs charges, taxes and any other charges. All international orders are final sale and returns or exchanges unfortunately will not be accepted.
Please contact email@example.com and a Customer Service agent will answer any questions regarding our policies.